Last updated on May 22nd, 2021.

What personal information about customers does Ola Lab gather?

The information we collect and learn from customers helps us personalize and continually improve your Ola Lab experience. One of our goals in collecting personal information from you is to provide an efficient, meaningful, and customized experience. Here are the general categories of information we gather:

Information you give us

We receive and store information you enter on our website, or give us in any other way. Examples include, but are not limited to, information when you search, browse, buy, post reviews, participate in a sweepstakes or questionnaire, or communicate with customer service. We use the information that you provide for purposes such as responding to your requests, processing your order, customizing future shopping experiences, responding to you, or sending you marketing and advertising communications. If we encounter a problem when processing your order, your personal information may be used to contact you. Please note that before accessing certain parts of Ola Lab or completing an order, you may create an account with us, through which you must provide certain personal information.

Automatic Information

We receive and store certain types of information automatically whenever you interact with us. For example, like many websites, we use "cookies" or other unique identifiers and we obtain certain types of information when your web browser accesses ola-lab.com or advertisements and other content served by, or on behalf of Ola Lab. Other examples include, but are not limited to, log files, internet protocol (IP) address used to connect your computer to the internet, and internet browser type.

Mobile

When you browse and use Ola Lab via a mobile device, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.

E-mail Communications

To help us make emails more useful and interesting, we often receive a confirmation when you open email from ola-lab.com, if your computer supports such capabilities. If you do not want to receive email from us (unrelated to transactions and/or your account), please contact us at hello@ola-lab.com and we'll take you out of our mailing lists.

Information from Other Sources

We might receive information about you from other sources and add it to our account information. Examples include, but are not limited to: updated delivery and address information from postal carriers, social media interests etc.

What About Cookies?

Web beacons (also known as action tags or single-pixel gifs), and other unique identifiers (collectively, "cookies") are small pieces of information that are stored by your internet browser on your computer’s hard drive. Like many websites, Ola Lab uses cookies to speed your navigation of ola-lab.com, enable you to select products, place them in an online shopping cart, and to purchase those products, along with allowing us to maintain a record of your browsing activity on our websites. Cookies also allow our systems to recognize your device and to provide features such as recently viewed items, brand recommendations, and personalized Ola Lab product recommendations. OUR COOKIES DO NOT AND CANNOT INFILTRATE YOUR HARD DRIVE TO GATHER YOUR CONFIDENTIAL INFORMATION. Our cookies are not "spyware." Also, we love cookies.

Most internet browsers are initially set to accept cookies. Because cookies allow you to take advantage of some of ola-lab.com's essential features, we recommend that you leave them turned on. You can, however, set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you may not be able to access or use portions of ola-lab.com. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any ola-lab.com products that require you to sign in.

Does ola-lab.com share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling, renting or trading it to others. We share customer information only as described in this Privacy Notice and with essential entities like the postal carriers you pick for shipping your products.

How Secure Is Information About Me?

• We work to protect the security of your information by utilizing encryption methods during the transmission or storage of information you input through our websites and mobile applications. One hundred percent complete security does not presently exist anywhere online or offline, and we are unable to provide specific guarantees regarding complete security of your personal information; however, we have a team of security professionals that work to safeguard your information.
• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close your browser when finished using a shared computer. Only use trusted internet networks, including Wi-Fi, and do not share your login credentials with unauthorized parties.

What About Third-Party Advertisers and Links to Other Websites?

Zappos may utilize interested-based advertising (also known as personalized ads or targeted ads) on both Zappos-owned and operated websites and unaffiliated sites, and such ads may be displayed to you by these third party service providers based on information from activities such as purchasing products online (including from Zappos.com) or visiting third-party websites. For more information, please read our Interest-Based Ads Policy.

Which information can I access?

Ola-lab.com gives you access to information about your account and your interactions with ola-lab.com for the limited purpose of viewing and, in certain cases, updating that information. Examples include account order history shipping address(es), favorites, contact information, etc. This information may change as our website evolves.

Conditions of Use, Notices, and Revisions

If you choose to visit Zappos.com, your visit and any dispute over privacy is subject to this Notice and our Terms & Conditions including limitations on damages, resolution of disputes, and application of the law of the State of Texas. If you have any concern about privacy at Ola Lab, please contact us with a thorough description, and we will aim to resolve it. Our business changes constantly, and our Privacy Notice and Terms & Conditions may also change. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. If you have any questions about the Privacy Notice, please reach out to us at hello@ola-lab.com.