Last updated on May 22nd, 2021.

We take the integrity of our Ola Lab Community very seriously. Any attempt to manipulate Community content or contribute false, misleading, or inauthentic content, is strictly prohibited. If you violate our Guidelines or we determine in our sole discretion that your participation is abusive, deceptive, fraudulent or otherwise unlawful, we may restrict your ability to use Community features, remove your content, or suspend or terminate your account. Misconduct may also violate state and federal laws, including the Federal Trade Commission Act, and can lead to legal action and civil and criminal penalties.

We encourage anyone who suspects that content manipulation is taking place or that our Guidelines are being violated in any way to notify us at hello@ola-lab.com. We will investigate the concern thoroughly and take any appropriate actions. Also, we really dislike trolls. 

ELIGIBILITY

To submit content using our Community features such as Customer Reviews and Product Questions and Answers, you must be at least 18 years old.

RESPECT OTHERS

Ola Lab values diverse opinions, so you may disagree with some content that you come across. Please keep in mind that something that may be disagreeable to you may not violate our Guidelines. In order to maintain a welcoming environment for all users, your participation in the Community must always be respectful of others.

COMMUNITY CONTENT RESTRICTIONS

If the content you submit does not comply with these Guidelines, it will be rejected or removed. And we'll likely terminate your account, if applicable. We are unable to accept the following content:

Inappropriate, Offensive or Illegal Content

• Do not submit content that is libelous, defamatory, harassing, threatening or inflammatory. For example, do not use obscenities or profanity, express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, or promote organizations with such views.
• Do not submit private information such as phone numbers, mailing addresses or other personal information.
• Do not engage in name-calling or attack people.
• Do not submit content that encourages or supports behavior that is fraudulent, abusive, illegal or violent.
• Do not impersonate other people or organizations.

Infringing Content
Do not submit content that infringes the intellectual property or other proprietary rights of others. Only submit your own content or content that you have permission to use.

Sexual Content
Do not submit sexual content. We reserve the right to restrict sexual content on our site as some of our customers may be sensitive to such content.

Promotional Content and Commercial Solicitations
In order to preserve the integrity of our Community content, content and activities consisting of advertising, promotion, or solicitation (whether direct or indirect) is not allowed, including:

• Creating, modifying, or submitting content regarding your (or your relative's, close friend's, business associate's, or employer's) products or services.
• Creating, modifying, or submitting content regarding your competitors' products or services.
• Creating, modifying, or submitting content in exchange for compensation of any kind (including free or discounted products) or on behalf of anyone else.
• Offering compensation or requesting compensation (including free or discounted products) in exchange for creating, modifying, or submitting content.
• Submitting advertisements or solicitations, including URLs with referrer tags or affiliate codes.

Additional Non-compliant Content

• Content that is not relevant to the product.
• Content that includes non-Ola Lab URL’s or links, or links to phishing or other malware sites.
• Content that is written in a language other than English unless there is a clear connection to the product such as a phrase appearing on the product or product page.

HOW TO WRITE A GREAT CUSTOMER REVIEW

• Include the "why": The best reviews include not only whether you liked or disliked a product, but also why.
• Be specific: Your review should be relevant to the product you're reviewing and focus on specific features and/or your experience with the product. Comments about pricing or product availability are not about the product and should not be included in your review.
• Not too short, not too long: Written reviews must be at least 1 sentence and are limited to 10,000 characters and 4 images per review. Reviews that include a video are limited to 1 minute in duration and 1 video per review.
• Be sincere: We welcome your honest opinion about the product. We do not remove reviews because they are critical of a product as long as the reviews comply with these Guidelines.

REPORTING VIOLATIONS AND PRODUCT DESCRIPTION ERRORS

If you believe Community content in the Customer Question and Answer feature violates our Guidelines, you can report the possible violation by emailing us at hello@ola-lab.com